Developing Effective Communication SkillsLearn about transactional analysis, ego states, strokes, and psychological games.
Erasmus+ course summary
The course aims at developing communication skills in order to improve relationships in organisations. It is based on Transactional analysis, a theory of communication and personal growth. With various pedagogical methodologies, the participants will recognise their own communication patterns, develop feedback giving techniques and learn to recognise psychological games. "If you just communicate, you can get by. But if you communicate skillfully, you can work miracles." – Jim Rohn
Session dates
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FeaturesRelated |
Develop an Awareness and Mobilize Your Assertiveness.
Reinvent your communication patterns to present messages in an effective way.
PatternsInsight into personal and others' communication patterns.
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AssertivenessApply assertiveness in challenging situations.
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FeedbackProvide non-threatening and constructive feedbacks.
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Course Content
PROGRAMME DAY-BY-DAY
Training usually takes place between 9:00 am and 14:00 pm, followed by after-class activities, that are optional.
DAY 1 We start off with an introductory meeting, explanation of practical arrangements and presentation of the participants and timetable. The participants are encouraged to express their expectations, needs and wishes regarding the content of the programme and learning methods. * Introduction to Transactional analysis (TA) and comunication (communicational channels, (in)congruency in communication, frames of references, role of life positions in communication). DAY 2 Diagnosis of ego states: the parent, the adult and the child. DAY 3 Analysis of transactions 1: simple and complex transactions, complementary and crossed transactions, first rule of communication and role play. Analysis of transactions 2: second rule of communication and role play. Analysis of transactions 3: ulterior transactions and third rule of communication and role play. Half-day excursion. DAY 4 Giving and receiving feedback. Learning how to deal with negative criticism. Practical examples for working with students and parents. DAY 5 Defining and developing core communication skills including strokes, I messages, sandwich messages, reframing. Maintaining and integrating newly learned communication skills. DAY 6 Concluding remarks. Evaluation and feedback. Documentation and certificates of attendance. * Some changes in the programme are possible - the content of the course is always adapted to the participants previous knowledge, expectations and requirements. The participants receive the Informational Booklet a few weeks prior to the start of the course. |
INTERNATIONAL ERASMUS+ LEARNING WITH PRIMERA
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