Developing Effective Communication Skills

​Learn about transactional analysis, ego states, strokes, and psychological games.

Erasmus+ course summary
The course aims at developing communication skills in order to improve relationships in organisations. It is based on Transactional analysis, a theory of communication and personal growth. With various pedagogical methodologies, the participants will recognise their own communication patterns, develop feedback giving techniques and learn to recognise psychological games.

​"If you just communicate, you can get by. But if you communicate skillfully, you can work miracles." – Jim Rohn

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​Upcoming dates

2025	CITY	STATUS
4 - 8 August	Ljubljana, SLO	confirmed

2026	CITY	STATUS
9 - 13 February	Ljubljana, SLO	open for registration ​​​​​
3 - 7 August	Ljubljana, SLO	open for registration ​​​​​

Dates or location not convenient?​ 
​Contact us to explore alternatives together.

Status options: 
​open for registration / confirmed / full. ​

Develop an Awareness and Mobilize Your Assertiveness.

Reinvent your communication patterns to present messages in an effective way.

Patterns

Insight into personal and others' communication patterns.

Assertiveness

Apply assertiveness in challenging situations.

Feedback

Provide non-threatening and constructive feedbacks.

Course Content

Full Programme

OBJECTIVES

The main objective of the course is developing effective communication skills of participants in their workplace through identification and understanding of shortcomings and psychological dynamics in communication process. Furthermore, they will develop powerful communication skills to overcome barriers and to support their managing role. The participants will be able to manage conflicts better and communicate effectively with various stakeholders.

METHODOLOGY

The course is highly interactive, with strong emphasis on establishing a mentor relationship between the participants and the trainer. It follows two-way communication process including discussions, interactive games, working in groups and pairs, presentations, case studies, thinking techniques and individual activities. Substantial amount of time is dedicated to self-reflection and analysis of existing communication patterns with important persons. The participants will also receive a workbook with sessions' summaries and descriptions of activities used. We will recommend them interesting literature for further study.

PROGRAMME DAY-BY-DAY

Training usually takes place between 9:00 am and 14:00 pm, followed by after-class activities, that are optional. 

DAY 1 ​
We start off with an introductory meeting, explanation of practical arrangements and presentation of the participants and timetable. The participants are encouraged to express their expectations, needs and wishes regarding the content of the programme and learning methods.​ *

Introduction to Transactional analysis (TA) and comunication (communicational channels, (in)congruency in communication, frames of references, role of life positions in communication).

DAY 2
Diagnosis of ego states: the parent, the adult and the child.

DAY 3
Analysis of transactions 1: simple and complex transactions, complementary and crossed transactions, first rule of communication and role play. 
Analysis of transactions 2: second rule of communication and role play. 
Analysis of transactions 3: ulterior transactions and third rule of communication and role play.

​Half-day excursion.

DAY 4
Giving and receiving feedback.
Learning how to deal with negative criticism.
Practical examples for working with students and parents.

DAY 5
Defining and developing core communication skills including strokes, I messages, sandwich messages, reframing.
Maintaining and integrating newly learned communication skills.

DAY 6
Concluding remarks.
Evaluation and feedback. 
Documentation and certificates of attendance.
​
* Some changes in the programme are possible - the content of the course is always adapted to the participants previous knowledge, expectations and requirements. 
​The participants receive the Informational Booklet a few weeks prior to the start of the course. ​

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Identify psychological games people are playing and respond accordingly.

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ERASMUS+ COURSES BY PRIMERA

Enhance your personal and professional growth with an upgrade to your communication skills.

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