Developing Effective Communication Skills
Learn about transactional analysis, ego states, strokes, and psychological games.
Erasmus+ course summary
The course aims at developing communication skills in order to improve relationships in organisations. It is based on Transactional analysis, a theory of communication and personal growth. With various pedagogical methodologies, the participants will recognise their own communication patterns, develop feedback giving techniques and learn to recognise psychological games.
"If you just communicate, you can get by. But if you communicate skillfully, you can work miracles." – Jim Rohn
Develop an Awareness and Mobilize Your Assertiveness.
Reinvent your communication patterns to present messages in an effective way.
Training usually takes place between 9:00 am and 14:00 pm, followed by after-class activities, that are optional.
We start off with an introductory meeting, explanation of practical arrangements and presentation of the participants and timetable. The participants are encouraged to express their expectations, needs and wishes regarding the content of the programme and learning methods. *
What follows is the philosophy of Transactional analysis (TA) and an introduction to communication: frames of reference, life positions and their role in communication, communication channels, congruency and incongruence in communication. Understanding of basic TA concepts in communication is encouraged: communication model of ego states, transactions, transactional options, diagnosis of ego states.
Analysis of transactions 1: simple and complex transactions, complementary and crossed transactions, first rule of communication and role play.
Analysis of transactions 2: second rule of communication and role play.
Analysis of transactions 3: ulterior transactions and third rule of communication and role play.
Strokes, positive and negative strokes, conditional and unconditional strokes, strokes profile. Defining and developing core communication skills including strokes, I messages, sandwich messages, reframing.
The participants are introduced to psychological games in TA and their role in communication and powerful questions in games identification. They get familiar with games analysis Karpman drama triangle too. Common psychological games in organisational settings, including “Why don’t you/ Yes, but”, “Look how hard I’ve tried”, “I’m the only trying to help you”, personal reflection.
Study visit: Role of non-verbal communication.
Examples of psychological games and role play.
The analysis of gained knowledge and skills and key learning points are discussed. We talk about the transfer of the knowledge learnt to the workplace and finish with concluding remarks, planing the follow up activities, dissemination and implementation of learning outcomes.
Evaluation and farewell.
Documentation and certificates of attendance.
* Some changes in the programme are possible - the content of the course is always adapted to the participants previous knowledge, expectations and requirements.
The participants receive the Informational Booklet a few weeks prior to the start of the course.